Shipping & Delivery
Delivery – Within South Africa
Any orders over the value of R3000 qualify for Free Delivery within South Africa.
For purchases below this amount, the standard shipping rates will apply. We use a third-party company to calculate the best rates available for your delivery depending on your location. Upon check out please select your preferred courier to delivery your order.
If you live on a farm or in any outlying areas of the country, please select this option during the checkout process, as additional charges may apply.
Upon receipt of payment, your order will be processed and dispatched for collection by the courier. You will receive a reference number to track your delivery once it has been collected. Delivery lead times take between 2 to 3 working days depending on your location. For outlying areas, please account for an extra day or two. The same applies for orders dispatched before the weekend or over public / religious holidays.
To ensure that your order arrives within the allocated lead time, please make sure that your delivery address is correct, and someone is available to receive the order. Deliveries will usually take place between 9am and 4pm depending on your location. All orders need to be signed for upon delivery.
If the courier is unsuccessful in their attempted delivery, due to no one being available to accept the delivery, then the package will be retained by the courier, and notification of the attempted delivery will be given. Any orders that are returned to Sanga Collection after unsuccessful delivery attempts, will result in the next delivery attempt being charged at the customers cost.
In the event that unforeseen circumstances cause delays to the delivery, we will assist as best we can to ensure that you receive your order. However, we cannot be held responsible for such delays.
For any other queries please email us at: firstname.lastname@example.org - Thank you.
Delivery – Outside of South Africa (International)
All international shipping is arranged with our preferred shipping agents. We are a licensed exporter and airfreight our products to customers all over the world.
Our Sanga Collection products are handmade from cowhides that have been hygienically tanned to international quality standards and are certified for export.
Shipping charges are calculated according to the actual or volumetric weight of the package.
Please note, various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid with DHL Express from South Africa and we have zero control over these duties that may be incurred.
i.e. The UK and Europe may have such duties attached to imports from outside the region.
Our international shipping excludes any duties and taxes payable by customs of the country in which the order is to be delivered. Should any duties and taxes be levied on your order, you will be contacted by an agent of the shipping company to settle any customs and VAT payments due before the delivery can take place.
Depending on customs, delivery of international orders usually takes between 5 to 7 workings days. We are not liable for unforeseen delays that may occur once the order leaves South Africa, as the lead times are out of our control – Thank you.